You are entering this agreement with Merce Maresma, an individual business owner registered in Australia with ABN 88996635944, with address 200 Ramsay Street, 4350 Centenary Heights, Queensland (hereinafter referred as either “the Coach / “Forget the Office” / “the Consultant”).
All coaching services and communication, email or otherwise, delivered by Forget the Office as well as information available on her website (www.forgettheoffice.com) are meant to help you find direction, receive inputs, and identify the areas in your business that may be standing in your way to reaching your goals.
Coaching is a professional relationship that involves supporting one or more coachees during a creative and non-directive process. This process enhances the capacity for self-discovery and encourages action in the areas proposed by the individual.
Through the use of their competencies, the coach considers the person as a whole, including their emotional, linguistic, physical, energetic dimensions, and more, as well as their relationship with the environment. This holistic approach aims to promote both reflection and increased awareness, facilitating better decision-making.
However, coaching is not and does not replace any professional mental health care or medical care. If you feel psychologically stressed to the point that it is interfering with your ability to function, please seek the help you need in the form of a professional counsellor/therapist.
Therefore, by signing this agreement regarding the coaching services from Forget the Office, you confirm that you have read and agree to each statement and that you wish to proceed:
- I understand that the coaching services I will be receiving from Forget the Office do not substitute any professional mental health care or medical care and are not intended to diagnose, treat, or cure any mental health or medical conditions. I also understand that Forget the Office is not acting as a mental health counsellor or a medical professional.
- In case I’m under psychological/psychiatric treatment, I will inform Forget the Office, who will ensure the compatibility of both processes.
- I understand that coaching is, at present, an unregulated industry and that Forget the Office’s coaches and collaborators are not licensed by Australia or any other Country as there is no such thing as licensed or not licensed coaches. Forget the Office’s main Coach Merce Maresma Casellas is however certified in various techniques and adhered to “International Certification Body for Professional Coaches - OCC-I”, and the operating agreements of this organisation and that the Coach is adhered to can be found here . You can request a translated copy of this code by writing an email to [email protected].
- I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions. If during the coaching process, Forget the Office perceives that the coachee may need psychological assistance, she will suggest that they seek help from a professional and ensure the compatibility of both processes.
- I understand that all comments and ideas offered by Forget the Office are solely for aiding me in achieving my defined goals and vision and learning how to use specific tools. I can give my informed consent and hereby give such consent to Forget the Office to assist me in achieving such goals.
- I understand that to the extent our work together involves career or business, Forget the Office is not promising specific outcomes included but not limited to increased clientele, profitability and / or business success.
- I understand that Forget the Office is providing guidance in order to help me succeed in my business. My investment in this program only covers the costs of the coaching program and does not cover further business costs or outsourcing contracts that I may incur or execute for my business.
- I understand that individual results will vary and income results are not guaranteed. The goal of Forget the Office is to recommend online tools, education, tips, ideas and strategies to help kick-start or grow my business, and help me analyse my options and support my action-taking, but the effort, energy and determination I put in is what will make or break my success levels. I take full responsibility for my results.
- I understand that Forget the Office will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement may be limited in this capacity. Furthermore, if she’s asked to provide information or to testify, she will do so to the extent the law requires if Forget the Office is ordered by a court to.
- I understand that the use of technology is not always secure and I accept the risks to confidentiality in the use of email, text, phone, Skype, Zoom call and any other technology.
- I hereby release, waive, acquit, and discharge Forget the Office, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by Forget the Office as a result of the advice given by Forget the Office or otherwise resulting from the coaching relationship contemplated by this agreement.
- I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.
Forget the Office is committed to providing all their Clients with an outstanding experience. Thus, Forget the Office may, at its sole discretion, limit, suspend or terminate your participation in our program, live, recorded, social media-based or digital without refund or forgiveness of remaining payments if:
- You become difficult to work with or act disruptive
- You fail to follow the program guidelines and pick appointments, or,
- You impair the participation of our instructors or participants in our program
Forget the Office has a right to terminate the Member’s membership if any of the terms and the conditions of this Agreement are violated.
Confidentiality Agreement
Our relationship as Coach and Client / Coachee is based on respect and confidentiality.
Therefore, as a Coaching provider, Forget the Office agrees not to use or reveal at any time, totally or partially, to third parties any confidential information shared in the sessions, unless there is:
- Express consent of the parties.
- Judicial or police obligation to disclose information.
All information shared in our sessions and the course of the service will be strictly confidential. Given that sometimes in a coaching process as Forget the Office can share their own and other's experiences in order to illustrate examples, this Confidentiality Agreement is extended to the Client / Coachee. On the occasions in which third-party experiences are shared, in no case will the identity (or any data that could facilitate the deduction of it) be revealed of the person whose experience is being taken as an example.
The entry into force of this Confidentiality Agreement will be the same as the beginning of the relationship between you (Client / Coachee) and Forget the Office. If there is no mutual agreement on the termination date of this Confidentiality Agreement, it will be maintained permanently.
Privacy and Confidentiality
You agree:
- Not to infringe any copyright, patent, trademark, trade secret or other intellectual property rights;
- All materials and company information is confidential and proprietary intellectual property and may only be used by you as authorized by Forget the Office
- The reproduction, distribution and sale of the training materials is strictly and wholly prohibited;
- Further, you understand that you are free to discuss your individual results from this program and all trainings, but you must keep the experiences and statements, oral or written, of all other participants, in case there are some, in the strictest of confidence.
When you sign up for the Show Up Membership, you accept that your name will be shared in the Member's Directory available to all members. You also accept participating in the recorded sessions that will be available for other members.
Content
All teaching materials including, but not limited to, manuals, procedures, policies, and anything else made available by Forget the Office are for individual use only and always non-commercial use.
None of the material provided by Forget the Office can be sold, tape-recorded, videotaped, screencast, shared, taught, given away, or otherwise divulged without the expressed written consent of Forget the Office, or its designated agent.
The information contained in this program is strictly for education purposes. Therefore, if you wish to apply (or not apply) ideas contained in this material, you are taking full responsibility for your actions.
You understand that Forget the Office owns all rights in and to any such photograph, recording or testimonial, including any copyright and/or trademark relating to such use.
As of part of membership, the Member will receive the following benefits:
- Masterclasses on Marketing, Business & Mindset Foundations
- Monthly Content Challenge
- Monthly Visibility Enhancing Call
- Monthly Q+A
- Monthly Hot Seat Coaching Calls
- Monthly Sharing Circles
- Monthly Community Coworking
- Access to Exclusive Discounts on Forget the Office 1:1 Coaching, Workshops, Events and other business services & tools.
Restrictions
You agree you will not:
- Share your login information with non-members
- Reproduce any of the information received as part of your membership and share it with non-members
- Post inappropriate, inaccurate or offensive content to membership forums and discussions
Consent of Collection of Information
By submitting personal information to us or any of our service providers, you agree and consent to the collection of your personal information and consent to the use, disclosure, and transfer of your personal information in accordance with the provisions of our Privacy Policy (available at www.forgettheoffice.com/privacy-policy). You may always refuse or withdraw your consent by contacting us at [email protected]. You understand that if you withdraw your consent, we may not be able to continue to offer our services to you.
In case of provision of Services, the Parties will sign specific project contracts.
Terms of Sale
When you choose the Monthly payment option, you agree to pay 27 AUD for 12 months of exclusive access to the membership and all its benefits. Please note that this is not a month-by-month membership. This is a 12-month commitment.
When you choose the Pay-in-Full option, you agree to pay 247 AUD for 12 months of exclusive access to the membership and all its benefits. Please note that this is not a month-by-month membership. This is a 12-month commitment.
You are agreeing to a final sale. Payment plan & pay-in-full options do not renew & are annual commitments.
When you purchase, you may cancel your membership within the first 14 natural days. After that period, the cost of cancellation is the remainder of your membership agreement. If you would like to cancel membership, your access will be removed upon receipt of payment and no refunds will be permitted for previous payments.
Refunds
All purchases are final sale and refunds are not provided for previous months or previous purchases regardless of whether the student has logged in to view the content.
We maintain the right to refuse refund at any time or provide the option to take Forget the Office credit to be used on future purchases.
There may be occasional glitches with our platforms may experience downtime. We will always work to resolve these outages as quickly as possible & report any bugs to our platform provider. No refunds will be provided with temporary access issues with the app or downtime with the site.
Failure to pay
You should receive correspondence from us alerting you to the failed payment, and providing a link to update the payment method if needed. You can also edit your billing information by logging into your account on a desktop or mobile browser. From there you can go to settings, billing, and make any necessary changes.
Our billing system is automated and we do not have the ability to reattempt the payment outside of the cycle. The system will attempt the charge a total of 4 times during a 14 day period. If the payment fails after 4 attempts, your membership will cancel. Please reach out to [email protected] for support signing back up.
You can update your payment method by logging into your Forget the Office account, from the web browser (not app)! From there, you can go to settings, billing, and edit that card on file.
For any canceled plans due to failed billing, as long as you reach out to us within 30 days of your plan canceling, we can provide you with a unique code to lock in your same rate. Please note that we will not be able to resume your plan with the amount of months remaining, and it will be necessary to start a new 12 month plan.
Beyond 30 days of your membership canceling, you will be susceptible to the current access rate.
Indemnity
You will not hold Forget the Office liable for any tangible or intangible damage that might happen to you while participating in the membership.
You agree that Forget the Office cannot guarantee any results from your membership. Any negative or positive results that might occur during the membership are the result of your own personal choices.
Good faith, jurisdiction & choice of law
In case of a dispute between the Parties relating to or arising out of this Agreement, the Parties shall attempt to resolve the dispute personally and in good faith. The parties agree that this agreement will be ruled according to what the Consumers Law foresee, as well as any dispute of any kind that may arise. In case any litigation specifically permitted under this Agreement is initiated, the parties agree to submit to arbitration and dispute resolution in a way that can be done online, specifically, the service that WIPO is developing for disputes to be resolved online, or whatever consumer law enforceable deems appropriate.
By agreeing to these Terms & Conditions you are aware that this is a contract. There are no refunds to ensure full commitment to the program and your results. This acts as a non-disparagement and non-disclosure agreement. No slanderous or accusatory information can be said about Forget the Office or anyone in the program.
By signing up, you confirm you have read, understood and agree to the terms and conditions outlined in this Agreement. You agree that you have read the above release and waiver of liability and fully understand its content. You voluntarily agree to the terms and conditions stated above under your own free will.